POSITION SUMMARY

The Business Development Supervisor acts as a leader to the Business Development Consultants in addition to being a trusted advisor to customers and prospects, identifying and cultivating opportunities that align with their business goals and challenges. By leveraging a consultative approach, the Business Development Supervisor builds long-term relationships with customers and associates, develops tailored solutions, and creates value for customers across all stages of the sales cycle. This role combines leadership, strategic market research, proactive prospecting, and customer success management to drive revenue growth and strengthen market position. The Business Development Supervisor collaborates closely with internal teams, including engineering, marketing, and account management, to ensure a seamless and impactful customer experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Strategic Relationship Building

• Develop and maintain strong relationships with decision-makers, stakeholders, and key contacts at customer organizations.
• Serve as a trusted consultant, understanding customer pain points and presenting tailored solutions.
• Cultivate long-term partnerships to ensure customer loyalty and recurring business.

Opportunity Identification and Prospecting

• Conduct market research to identify emerging trends, new opportunities, and potential customer needs.
• Leverage prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo) to create targeted outreach campaigns.
• Qualify leads and uncover high-value opportunities for engagement.
• Collaborate with Marketing and Sales Operations Manager to manage the sales funnel, cultivating inbound and outbound leads into qualified opportunities.
• Transition qualified leads to the outside sales team while maintaining ownership of middle-of-the-funnel engagement.

Customer Success Management

• Serve as a trusted resource for key construction customers, creating growth account plans to drive project activity and growth.
• Provide ongoing support to customers, offering proactive solutions to improve their operations.
• Collaborate with internal teams to address customer concerns and deliver exceptional service.

Sales Cycle Management

• Develop and execute consultative sales strategies that align with customer objectives.
• Collaborate with account managers and technical teams to deliver compelling proposals and presentations.
• Track and manage opportunities through the CRM system to ensure accurate forecasting and reporting.

Collaboration and Communication

• Partner with marketing to align outreach efforts with campaigns and generate qualified leads.
• Work with engineering and technical teams to ensure proposed solutions meet customer requirements.
• Act as a liaison between customers and internal teams to facilitate seamless project execution.
• Collaborate with other Swagelok Sales and Service Centers with high-quality responsiveness and insight.

Data Management and Reporting

• Maintain accurate and up-to-date customer information in CRM tools (e.g., Zendesk Sell).
• Provide timely feedback on market trends, customer needs, and opportunities for improvement.
• Provides direction and guidance for process improvements and establishing policies; designs, develops, and assists with implementing strategies and plans; and examines new strategy progress and development.

Leadership

• Provide guidance and coaching to Business Development Consultants (BDC)
• Work closely with the Manager- Business Development and Growth to monitor performance metrics to ensure BDCs are on track to achieve goals and initiatives.

CORE COMPETENCIES

• Excellent written and verbal communication
• Strong business writing skills
• Exceptional attention to quality and detail
• Organizational awareness
• Adaptability
• Strategic thinking
• Initiative and Resilience
• Results-oriented
• Strong proofreading and editing skills

KNOWLEDGE, SKILLS, AND ABILITIES

• Education
  • Bachelor’s degree, preference for BS, Marketing, Business or Engineering
• Experience
  • Proven record of growing market share and driving results in a B2B environment.
• Required Skills and Certifications
  • Proficiency in CRM tools (e.g., Zendesk Sell, Salesforce).
  • Strong knowledge of sales and project management methodologies.
  • Ability to grasp and explain technical concepts to diverse audiences.
  • Exceptional ability to communicate clearly and persuasively across written, verbal, and visual mediums
• Preferred Skills
  • Experience with fluid system components, systems, or processes
  • Experience in alternative fuel, oil and gas, power, or pulp and paper industries

EQUIPMENT AND SOFTWARE REQUIREMENTS

• Proficiency using Microsoft Windows, Office
• Proficiency using Adobe Creative Suite, Photoshop, and web administration tools
• Experience with HubSpot preferred, but not required
• Proficiency with prospecting tools such as LinkedIn Sales Navigator, Hoovers, or ZoomInfo for lead generation and market research.
• Experience with CRM platforms (e.g., Zendesk Sell, Salesforce, or HubSpot) for tracking customer interactions and managing the sales funnel.
• Familiarity with customer success management tools (e.g., Gainsight or Totango) to ensure customer satisfaction and retention.
• Competence with email marketing platforms (e.g., Mailchimp, HubSpot Marketing Hub)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations.
• Ability to leverage data visualization tools (e.g., Power BI) to analyze and present performance metrics.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Seated workstation in an office environment for extended periods
• Operation of keyboard and office equipment for extended periods
• Some travel required which would include overnight stays
• Up to 20% travel required for customer meetings, trade shows, and training events.
• Adherence to PPE requirements during on-site customer visits.

JOB CODE: 1165